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FAQs

Where is the clinic located?

The Loyola Center for Counseling and Education (LCCE) is in housed in Mercy Hall on Loyola University New Orleans campus, located at 2020 Calhoun St., New Orleans, LA 70118.

Handicap access is available from the corner of Calhoun St. and Freret St. with an elevator on the first floor. Once in Mercy Hall please follow the signs for the Loyola Center for Counseling and Education until you reach the waiting room on the second floor.

What public transportation stops are nearby?

The Saint Charles Streetcar Line stops three blocks away from Loyola Center for Counseling and Education. Additionally, RTA #15 bus stops on Freret and State Street.

Is parking available?

Two hour street parking is available in the neighborhood surrounding Loyola. Additionally, there are a limited amount of metered parking spots outside of the Freret Street parking garage.

How do I make an appointment?

Please call (504) 864-7858 to set up an appointment, a representative will return your phone call within one business day.

How much does it cost?

LCCE uses a sliding-scale fee structure. However, no client will be turned away from services due to finances.

Do I need to meet a low-income requirement to qualify for sliding-scale fees?

No, sliding-scale fee needs are assessed on a case by case basis.

Is Medicare, Medicaid, or private health insurance accepted?

At this time LCCE does not accept insurance.

How does counseling work?

Counseling is a process in which the client and counselor work as a team to develop trust, define problem situations, and work towards future goals for an improved life.

What are my responsibilities in counseling?

Counseling is most effective when clients invest themselves and their time in their treatment. If you cannot make an appointment please call the LCCE at least 24 hours before your appointment time to reschedule.

How long does counseling take? 

Counseling sessions are typically 50 minutes once a week. Some clients benefit from a few sessions while others benefit from longer term counseling.

What age does counseling services start? 

LCCE sees children as young as age two. 

How soon can I talk to someone?

Once you reach out to LCCE, a representative will return your phone call within one business day.

Are walk-ins welcome?

Walk-in appointments are not available. If you need urgent care, please call 911 or go to the closest emergency room.  

Does the clinic offer phone or Skype sessions?

The LCCE only conducts in-person counseling sessions.

Does the clinic only provide services for Loyola University students?

The LCCE is designed to offer counseling services to the greater New Orleans community outside of Loyola University New Orleans.

What do I expect with privacy and confidentiality?

What you share in counseling will remain confidential with the exception of our counseling student interns consulting with their Board-Approved Supervisor. In accordance with State law, confidentiality will ONLY be broken under the following circumstances:

  • A client signs a written release of information indicating informed consent of such release.

  • A client expresses intent to harm him/herself or someone else.

  • There is reasonable suspicion of abuse/neglect against a minor child, elderly person (60 or older), or dependent adult.

  • A court order is received directing the disclosure of information.

Additionally, LCCE staff practice in compliance of HIPPA regulations and standards.

What are my counselor’s credentials?

Our counselors are counseling student interns participating in the clinical year of their Master’s Degree. Because of this, our counselors are supervised by Dr. John Dewell and receive additional individual and group consultation opportunities.

Do counselors prescribe medication?

Counselors do not prescribe medication. Please make an appointment with your general practitioner or a psychiatrist to discuss medication management.